Claims

It’s our priority to ensure that your claim is managed in accordance with agreed claims management protocols, and responds as intended to your insurance program. We still advocate for you throughout every step of the claims process, and undergo strategic negotiation to secure favourable settlements, ensuring you get the compensation you deserve.

Unlike some insurance brokers, all claims are managed by our client’s service teams – not a separate ‘claims department’ – who have designed and implemented your insurance program. As the makers, they are best placed to advocate your position to insurers and provide a proactive, streamlined claims resolution experience.

Key service areas include:

• complex infrastructure projects (e.g. ports, industrial plants, roads, rail, and bridges)
• major mining and energy development projects
• high-spec mechanical and processing facilities
• contractors and professional services firms helping to execute these projects
• road and highway construction (National Prequalification System clients F25-F150+)
• bulk and detailed earthworks,
• civil construction on Construct Only & D&C program, including bridges and other structures
• ground engineering (piling)
• tailings storage facilities
• mine-site civil infrastructure, services and utilities, rail formation.